The electric scooter service seeks to give pilgrims a pleasant and efficient mode of transportation, particularly those with reduced mobility or who may struggle to travel long distances. These scooters are accessible at multiple locations inside and outside the Haram Area and may be utilized for a variety of ceremonies such as Sa'ee and Tawaf, as well as a full Umrah.
Table of Contents:
1. Electric Scooter Pick-up Locations:
Sl. No. | Spot Name | Location |
1 | Plaza Point | Al-Shbaika Bridge | |
2 | Ajyad Bridge | Opposite to Al-Safwa Towers | |
3 | Al-Qshashiya Point | Gaza |
Note: you can also manually book and pick up the electric scooters from the 3rd floor of the Sa'ee start area. If you are unable to find it, you can ask the authorities/volunteers to guide you.
2. Service Types:
Sl. No. | Service Types | Inclusions |
1 | Tawaaf | Includes only Tawaf(Encircling the Kaaba from the 3rd Floor of the Haram) |
2 | Sa'ee | Includes only Sa'ee (Running between Safwa and Marwa Mountains) |
3 | Complete Umrah | Includes both Tawaaf and Sa'ee |
3. Scooter Types & Prices:
The Scooter is very easy to drive, this will be explained by the authorities while handing over the scooter to you. You don't need to be an expert or hold a license to drive these scooters.
Pull the lever to move the scooter
Release the lever to stop the scooter
Scooter Type/Service | Tawaaf Only | Sa'ee Only | Complete Umrah |
One Seater | SAR 57.50 | SAR 57.50 | SAR 115.00 |
Two Seater | SAR 115.00 | SAR 115.00 | SAR 230.00 |
4. How to Book
a. Offline at Masjid-e-Haram
You can arrive at any of the locations mentioned above, and select your scooter type and service and book the vehicle. Payments are accepted in both Saudi Riyals and Debit/Credit Cards
Note: There are usually long queues at these spots, so it is always best to have a booking.
b. Online using TANAQOL App
Download the Tanaqol application from Playstore or AppleStore.
Sign up by entering your Name, Mobile Number, and Email Address.
An OTP will be sent to your Mobile Number to Verify that it is you.
Click on the "Book Cart" button.
Click on "Select a Date", you can see the available days and times, and select your preferred date and time.
Select "Service Type" (Sa'ee, Complete Umrah, Tawaf)
Select "Cart Type" (One Seat, Two Seat)
Select "Payment Method" as Credit Card.
Click "Confirm" to make the payment.
After this, your booking is confirmed. You can view your booking by clicking on the "Booking List". You can show this at any of the Pick-up Locations mentioned above to collect your electric scooter.
Note:
1. You can book an e-scooter only 7 days in advance
2. Ensure to arrive at the selected Pick-up time to avoid waiting times or reduced usage time.
c. Online using TANAQOL Website
Go to the Tanqol website: https://www.tanaqol.online/#/en/identity.
Sign up by entering your Name, Mobile Number, and Email Address.
An OTP will be sent to your Mobile Number to Verify that it is you.
Click on the "Book Cart" button.
Click on "Select a Date", you can see the available days and times, and select your preferred date and time.
Select "Service Type" (Sa'ee, Complete Umrah, Tawaf)
Select "Cart Type" (One Seat, Two Seat)
Select "Payment Method" as Credit Card.
Click "Confirm" to make the payment.
After this, your booking is confirmed. You can view your booking by clicking on the "Booking List". You can show this at any of the Pick-up Locations mentioned above to collect your electric scooter.
d. Online using Nusuk App
Download the Nusuk App from Playstore or AppleStore.
On Home - Scroll down to "Featured Services" and select "Electric Cars"
or Click on "Services" and scroll down to "Electric Cars"
Click on "Make a reservation"
Select "Ritual Type" (Tawaf, Sa'ee, Tawaf and Sa'ee)
Select "No. of Seats" (1 Seater, 2 Seater)
Driver Required (Yes, No)
Click on "Select Date & Time", you can see the available days and times, and select your preferred date and time.
Click "Confirm Reservation"
Select "Payment Method" as Credit Card.
Click "Confirm" to make the payment.
After this, your booking is confirmed. You can view your booking by clicking on the "Booking List". You can show this at any of the Pick-up Locations mentioned above to collect your electric scooter.
Notes:
Maximum 5 bookings per person (2 reservations during the season)
Priority to provide the service for disability users.
The service is provided free for people with disabilities on condition they provide valid proof to service centers
Important Note: According the feedback received from our readers, there are long queues during the peak season(Umrah and Hajj Season). Also, the online booking methods have a lot of glitches, we request our readers to reach out to Tanaqol's or Nusuk's official support teams (details below) for all inquiries.
5. Drop off Points
You can drop off the electric scooters either at the start of Sa'ee or at the end of Sa'ee. Also, you double-check the drop-off location at your pickup point with the person handing over the scooter to you.
6. Customer Support
Tanaqol Customer Support:
Customer Care: +966 9200 31746
Facebook: https://www.facebook.com/tanaqolksa
Instagram: https://www.instagram.com/tanaqolksa/
X (Twitter): https://twitter.com/tanaqolksa?s=20
Nusuk Customer Care
For domestic inquiries dial: 1966
For International inquiries dial: +966 9200 02814
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Source: ArabNews
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